FREE SHIPPING on all orders over $100! See our shipping conditions. Shop Now!

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Shipping and Returns

Thanks for shopping at ohcanadasupply.ca. If you are not entirely satisfied with your purchase, we're here to help.

Returns

30‑Day Satisfaction Guarantee.

You have 30 calendar days to return an item from the date you received it.

  • If you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Returned items must be in the original packaging.

  • Include a copy of the original order confirmation or packing slip with as proof of purchase.

  • Returns received at ohcanadasupply.ca may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.

  • If you receive a refund, your original shipping amount will be deducted from your refund.

Once we receive your item

  • We will inspect it and notify you that we have received your returned item.
  • We will immediately notify you (via email) on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Shipping costs are non-refundable.

In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time. However, when that is not possible, we commence shipping by shipping individual packages in the order the soonest they are available and conditions permit. In these instances, our notification to you that your order has "shipped," marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. All packages sent have a separate tracking number. You agree that credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.

You will be responsible for paying for your own shipping costs for returning your item.

Recycling Shipping Materials

Almost all product shipped out to customers are packaged in reused cardboard boxes with reused packaging materials. The cardboard boxes and packaging materials come from suppliers to ohcanadasupply.ca which get a second life when they are used again to ship products out to our customers.


FREE SHIPPING ON ORDERS OVER $100

  • Offer applies to all orders placed with ohcanadasupply.ca starting November 1, 2019.
  • To qualify for free standard shipping, your order must be a total of $100 or more (before any taxes and fees) and under 22 KG. Orders that qualify for free shipping will have a free shipping option provided at checkout along with other billable shipping options if expedited shipping is required.
  • Orders must ship to a single address only and cannot be split.
  • Due to costs associated with shipping this offer excludes locations in Canada considered as “remote areas” by Canada Post or Purolator. If, however, you're uncertain as to whether or not you're in a designated remote location, just email us anytime at sales@ohcanadasupply.ca.
  • ohcanadasupply.ca reserves the right to reject any shipment from this offer in the event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy. In all of these cases we will notify you of any freight charges that need to be paid prior to shipping out your order.
  • ohcanadasupply.ca reserves the right to change or discontinue the free standard shipping promotion at any time without notice.

Contact Us

If you have any questions on how to return your item to us, contact us.

ohcanadasupply.ca Customer Service
16215 - 118 Avenue, Edmonton, Alberta, Canada T5V 1C7
sales@ohcanadasupply.ca