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The Very Canadian Team at ohcanadasupply.ca
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Thanks for shopping at ohcanadasupply.ca. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
If you are not satisfied for any reason products may be returned within 30 days of shipment for a credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Returned items must be in the original packaging.
When returning an item, include a copy of the original order confirmation or packing slip as proof of purchase.
Returns received at ohcanadasupply.ca may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.
If you receive a refund, your original shipping amount will be deducted from your refund.
If your order was shipped under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time. However, when that is not possible, we commence shipping by shipping individual packages in the order the soonest they are available and conditions permit.
In these instances, our notification to you that your order has "shipped," marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. All packages sent have a separate tracking number. You agree that credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.
You will be responsible for paying for your own shipping costs for returning your item.
Almost all product shipped out to customers are packaged in reused cardboard boxes with reused packaging materials. The cardboard boxes and packaging materials come from suppliers to ohcanadasupply.ca which get a second life when they are used again to ship products out to our customers.
If you have any questions on how to return your item to us, contact us.