Thanks for shopping at ohcanadasupply.ca. If you are not entirely satisfied with your purchase, we're here to help.

Returns

30‑Day Satisfaction Guarantee.

You have 30 calendar days to return an item from the date you received it.

• If you are not satisfied for any reason products may be returned within 30 days of shipment for a refund (provided the product is undamaged).

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Returned items must be in the original packaging.

• When returning an item, include a copy of the original order confirmation or packing slip as proof of purchase.

• Returns received at ohcanadasupply.ca may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.

• If you receive a refund, your original shipping amount will be deducted from your refund.

• If your order was shipped under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.

FINAL SALE

• All items marked as "FINAL SALE" are NOT eligible for a return, refund or an exchange.

• Non-returnable products include: Any discontinued, customized, Cut-to-Length, Made-to-Order or Assembled Products.

Once we receive your item

• We will inspect it and notify you that we have received your returned item.
• We will immediately notify you (via email) of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Warranty Claims

• ohcandasupply.ca sells high-quality products that are built to last. In the rare event of a warranty claim, we encourage you to deal directly with the manufacturer. Warranty information is available on the manufacturers' websites. Specific exceptions are noted in each of the manufacturers' product warranties.
• Only if you are unable to directly deal with the manufacturer, please contact us at sales@ohcanadasupply.ca for further instructions.
• ohcanadasupply.ca shall, in no event, be liable for injuries (accidental or otherwise), death to persons, damage to property, or incidental contingent, special or consequential damages arising from the use of any product.

Shipping

Shipping costs are non-refundable.

In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time. However, when that is not possible, we commence shipping by shipping individual packages in the order the soonest as they are available and conditions permit. In these instances, our notification to you that your order has "shipped," marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. All packages sent have a separate tracking number. You agree that credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.

You will be responsible for paying for your own shipping costs for returning your item.

Recycling Shipping Materials

Almost all products shipped out to customers are packaged in reused cardboard boxes with reused packaging materials. The cardboard boxes and packaging materials come from suppliers to ohcanadasupply.ca which get a second life when they are used again to ship products out to our customers.

Contact Us

If you have any questions on how to return your item to us, contact us.

	ohcanadasupply.ca Customer Service
	16215 - 118 Avenue, Edmonton, Alberta, Canada T5V 1C7
	sales@ohcanadasupply.ca